Pacific Neuropsychiatric Specialists (PNS) Notice of Nondiscrimination
Pacific Neuropsychiatric Specialists (PNS) Notice of Nondiscrimination
Pacific Neuropsychiatric Specialists (“PNS”) complies with applicable federal and state civil
rights laws and does not discriminate, exclude, deny benefits to, or otherwise treat individuals
differently on the basis of:
• Race
• Color
• National origin
• Ancestry
• Ethnicity
• Citizenship status
• Religion or creed
• Sex
• Pregnancy, childbirth, breastfeeding, or related medical conditions
• Gender
• Gender identity
• Gender expression
• Sexual orientation
• Marital status
• Age
• Disability (physical or mental)
• Medical condition
• Genetic information
• Military or veteran status
• Any other characteristic protected by applicable federal, state, or local law
PNS is committed to providing equitable access to healthcare services and ensuring that all
patients are treated with dignity, respect, and compassion.
Language Assistance and Accessibility Services
PNS will work with patients, their health plans, and other appropriate entities to facilitate timely
access to language assistance services, auxiliary aids and services, reasonable modifications, and
alternative formats, as required by applicable law and health plan requirements. PNS will give
primary consideration to the individual’s preferred communication method, auxiliary aid, service,
or alternative format, consistent with applicable law. When language assistance services or
auxiliary aids are needed, PNS will make reasonable efforts to coordinate with the patient’s
health plan or other responsible entity to arrange appropriate services.
Patients who require language assistance, auxiliary aids and services, alternative formats, or
disability-related accommodations are encouraged to notify PNS as soon as possible so that
appropriate arrangements can be coordinated. However, advance notice is not required, and PNS
will make reasonable efforts to identify and address communication and accessibility needs
whenever they become known.
Filing a Complaint
If you believe that PNS has failed to provide these services or has discriminated against you on
the basis of a protected characteristic, you may file a complaint through the following methods:
Navex EthicsPoint:
URL: PNS.ethicspoint.com
Phone: (833) 498-6793
Director of Quality & Medical Compliance
Pacific Neuropsychiatric Specialists
Email: qualitycompliance@pnsoc.com
You may also file a civil rights complaint with the:
U.S. Department of Health and Human Services Office for Civil Rights
OCR Complaint Portal
Office for Civil Rights Information Page
Phone: 1-800-368-1019
TDD: 1-800-537-7697
Complaints may be filed without fear of retaliation. PNS prohibits retaliation against any person
who files a complaint, participates in an investigation, or exercises rights protected under
applicable civil rights laws.
Pacific Neuropsychiatric Specialists is committed to fostering an inclusive, respectful, and
welcoming environment for all patients, families, visitors, and staff members.