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HIPAA Notice

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. This is a SUMMARY of your rights and our responsibilities regarding your medical information and privacy. A full version of this Notice is available in our office, per your request. If you have any questions, please ask our Administrative Team. This information was last updated on September 23, 2013 and will remain in effect until replaced.

Who: All clinicians and office staff at PNS, Inc. are committed to the privacy of medical information of our patients/ clients.

Protected Health Information (PHI): refers to information in your health record that could identify you. It is individually identifiable information about your past, present, or future health or condition, the provision of health care to you, or payment for the health care.

How We May Use and Disclose Your Protected Health Information: In accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HIPAA Privacy Rule, we are permitted to use and/or disclose your PHI for the purposes of treatment, the payment for services you receive, for health care operations, appointment reminders, treatment alternatives, health­ related benefits and services, individuals involved in your care, worker's compensation, public health risks, as required by law, and to avert a serious threat to health of safety. For most uses and/or disclosures of your PHI, you will be asked to grant your permission via a signed Authorization to Release Information.

2013 Omnibus HIPAA Final Rule (Update to HIPAA): New privacy standards were adopted in 2013 to further clarify and protect patients' health information/ confidentiality when it is disclosed but also to facilitate the flow of medical information between providers. Please read the following so that you understand your rights as a patient as well as of the new rules about patient confidentiality. Feel free to ask about privacy, confidentiality, or psychiatric records. 2013 Updates to previous HIPAA policies include the following:

*Permission from the patient is no longer required for transfer of psychiatric and medical information between providers as long as only the necessary information is supplied. Collaboration of care agreements signed in the office can help to better specify this.

*Psychotherapy notes are not authorized to be release without patient consent and even if consent is obtained, our office often prefers to complete a treatment summary instead to protect your privacy and also better facilitate care.

*Substance abuse records from alcohol/ drug programs are exempt from any disclosure will outpatient permission. If you (or your child) are admitted to a treatment program for substance abuse be sure to sign a release so that we can talk to the providers and obtain a discharge summary and laboratory data upon discharge. Without this we cannot obtain any information.

*We may have to disclose some psychiatric information when required too so by law without your consent. This includes mandated reporting of child/ elder abuse and cases of legal order or subpoena (see confidentiality in Office Policies).

*National security and public health issues. We may be required to disclose certain information to military authorities or federal health officials if it is required for lawful intelligence, public health safety, or public security.

Patient Rights Regarding Your Protected Health Information (PHI) & Psychiatric Records:

*Right to Inspect and Copy your medical information: all patients have the right to inspect and copy their own protected health information (medical record) on request, except for mental health records, which must be reviewed with the clinician first. In cases where exposure to the record might be harmful to the patient, the clinician may deny the request. If you request a copy of your psychiatric record, we will generally review the record with you. It is unlikely that there would be information in the chart that a patient should not or could not read, but much of the information in the chart may require explanation.

*Right to Request an Amendment: of information you consider incorrect or incomplete.

*Right to an Accounting of Disclosures: that we have made of medical information about you.

*Right to Request Restrictions: or limitations on the information we use or disclose about you for treatment, payment, or health care. *Right to Receive Confidential Communications: as specified by you and also by alternate means or locations.

*Right to a Paper Copy of This Notice.

Changes to the Notice: We reserve the right to change this Notice and will post a dated copy of in the office.

Complaints: If you believe your privacy rights have been violated, you may file a complaint with the Office Manager or with the Department of Health and Human Services. You will not be penalized for filling a complaint.

Attention New Patients

The New Patient Packet will provide what you need to get started. To download the New Patient Packet click on the link below

download packet Descargar paquete en español
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Yvette is wonderful...

She is sharp, efficient and able to assess my needs. She will not waste your time. I never wait longer than 15 min ( max) to see her. I highly recommend her:) She also is flexible with adding and changing appointments

-Evelyn D. La Habra, CA

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Dr. Alex Alva Excellent Doctor...

Excellent doctor, very considerate to patients needs. Listens to patient and family members. From www.healthgrades.com

-Lakewood, Feb 1st 2017

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Dr. Alex Alva Great Psychiatrist...

He's a great psychiatrist and was able to get me on medications that changed my life. A God send. From www.healthgrades.com

-J.R.W Irvine, Oct 10th 2016

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Dr. Alex Alva Amazing Human...

Amazing human an angel from God! I have seen many doctors no one helped me like he did , the combination of medication and his attitude towards life is what helped me! From www.healthgrades.com

-Monterey, CA May 4th 2016

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Great administration staff - Very welcoming!

Dr. Sheena Patel was amazing at listening to what I had to say. She explained everything thoroughly and offered me an opportunity to ask any questions. I did not feel rushed whatsoever ... The office is very clean, peaceful and beautifully furnished. Plenty of cozy places to sit comfortably ...

PS it's definitely the place to go on a summer day because the air conditioning is outstanding! -KP www.google.com

-Kristina Perez

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I've been really pleased with my experience here!

Super professional, knowledgeable, and friendly doctors. Dr. Alva is my favorite--he is so caring, fun, and welcoming. I have also been with Dr. Sheena and she's nice too. I would not choose to go anywhere else! I like that they work with my medical insurance as well. So thankful. www.google.com

-Lexi Cunningham

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Never had a nicer or cleaner office...

Been going to their orange office for 2 years till they closed it. Still go here and people are extremely nice. Never had a nicer or cleaner office for this type if industry. www.google.com

Jeremy Zimmerman

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Recommended on Facebook

Because Dr. Alva is one of the best psychiatrist in OC good to his patients and people around him. He is down to earth!! www.facebook.com

Sandy Chapman

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Recommended on Facebook

Compassionate expert professionals! They care about their patients and it shows! www.facebook.com

Rigo Brueck

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Recommended on Facebook

The world needs more of their kind of professional care. People can really heal here. www.facebook.com

Luke Caleb Lamar

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They make my monthly visit something I look forward to

I've been to many psychiatrists office for my anxiety medicine and I can honestly say this is the best. Jennifer Sebastian is an amazing medical expert who truly takes the time to listen to me and understand my needs without over prescribing anything. I never feel rushed, I always feel heard and taken care of. I've been able to get off antidepressants entirely through a mixture of reducing my dose along with healthy daily habits which they have been very supportive of.

Marleny and V in the front desk are very sweet and inviting, and give the entire office and air of friendliness and warm. They make my monthly visit something I look forward to. I never have to wait very long and I truly feel well taken care of.www.yelp.com

Logan D.

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The staff show willingness to support the patients...

Good day to all. I have been a patient here for about 7 years. I am very satisfied. It is clean. There is parking. The staff show willingness to support the patients schedule and needs. The Doctors are understanding and considerate. I certainly recommend this Facility. www.yelp.com

Gary S.

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The only place we felt comfortable and cared for!

This place is amazing; to be more exact, Jennifer Sebastian is very knowledgeable. Someone very close to me has been suffering from anxiety and depression for a long period of time. We've been to different psychiatrist and medical professionals and this is the only place we felt comfortable and cared for! Jenn was very confident in her decisions made and really gave us knowledge of everything something the previous doctors didn't do. Front desk was very friendly and made us feel welcome! Looking forward to next visit, thank you PNS. www.yelp.com

Janette D.

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I am happy that the staff now represents the doctor I trust

I have been seeing Dr. Alex Alva for years and he saved my life. He is the most kind and caring Psychiatrist I have seen. When I first started seeing Dr. Alva his staff was rude and uncaring. He told me he was working on getting the right staff and I must say he has. The staff is caring and helpful. Rachel has helped me with my medication that my insurance company would not cover and they finally answer the phones. I am happy that the staff now represents the doctor I trust. www.yelp.com

Maria L.

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I am so happy i found this office

I must say that i was more than hesitant when scheduling an initial consultation. This was my first time being seen in this field, so i was very nervous. I must say, i am so happy i found this office. I didn't experience anything unusual when it comes to new patient check in. I was seen shortly after arriving and did not have to wait- which i was thankful for since i have a hectic schedule my lunch breaks are my only time to get away. I am so happy to have met dr Sebastian. She made me feel so comfortable from beginning to the very end! She was very knowledgeable and it felt so nice to be heard and get feedback to better understand what is going on and how i can be helped. Thank you! www.yelp.com

Marisa P.